15 January 2015
I bought my new sofa over the phone. When buying the salesperson asked if I wanted to purchase easy glide disks for the feet of my sofa. She used the example that I would be able to simple glide the sofa across carpet, Lino or wooden floor to hoover/clean underneath. I payed 30 pounds for them. I was given a phone call the day before the sofa was due and given a time slot. If that wasn't suitable for me it was just tough luck. I payed a fee of 55 pounds for somebody to deliver and install my sofa. 2 days later I got new lino fitted. When I went to move my sofa straight away it ripped a huge hole in the new Lino. I phoned dfs and they send a service manager to reveiw the situation. He informed me the feet had been put on backwards and I hadn't been given my easy glide disks even though I had payed for them! So I payed 55 pound for somebody to install my sofa incorrectly and 30 pounds for disks I never received. The man did not apologise and his view of the situation was "things happen, it was a simple mistake!" I don't understand how somebody who's job it it to install a sofa can not do it properly! He asked me to send the invoice from when I got the new flooring because it was so new. Then dfs would sort getting a new floor put down, as they claim responsibility. After a lot of messin around because the girls in store couldn't see the images I sent them from my phone, I am still waiting to hear back from them! Customer services and the service manager and the men who fitted the sofa, have all given me a bag experience. The inconvenience is unbelievable! I will never ever putting myself through the stress of dealing with dfs again!
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